We are dedicated to ensuring that you receive high quality treatment and care. Read our policy terms and guidelines designed to serve your best interests.
We at the other song clinic do not want you to be left out of medicines. We have an advance facility wherein you can deposit advance at our clinic and get a regular supply of medicine during all emergencies. This advance can be used for your family, friends and relatives too.
The clinic follows a NO CREDIT POLICY. The next follow up appointment / medication delivery will not be done if any outstanding dues are reflected against your name.
The other song follows the following refund policy:
- If the appointment is cancelled one month prior to the date of appointment you will be refunded 100% amount.
- If the appointment is cancelled between 20 days to 30 days prior to the appointment you will be refunded 70 % amount.
- If the appointment is cancelled between 10 days to 20 days prior to the appointment you will be refunded 50 % amount.
- If the appointment is cancelled between 05 days to 10 days prior to the appointment you will be refunded 25 % amount.
- No refund will be given if the appointment is cancelled 05 days prior to the appointment.
Refund would be 100% in cases where the appointment is cancelled due to:
- Death of the patient
- Medical emergency that requires admission in a hospital
- Natural disaster / calamity
We have a medical relief policy for non affording patients. You can check our financial aid program at the reception/ front desk and if you will qualify for the financial assistance you will need to present supporting documents as informed by the front desk to avail the financial aid program.